Privacy Policy

Our Promise to You

Effective Date: May 22, 2025

Willow Bark Wellness Inc (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, visitors, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia and other applicable laws.

1. Information We Collect

We collect the following types of personal information:

1.1 Contact Information:

  • Name

  • Address

  • Email address

  • Phone number

1.2 Health Information:

  • Medical history

  • Treatment records

  • Referral details

1.3 Website Usage Information:

  • Pages visited on our website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Provide Services:

  • Schedule and manage appointments

  • Deliver health and wellness treatments

2.2 To Communicate:

  • Respond to inquiries

  • Send appointment reminders or updates

  • Share newsletters or promotions (with consent)

2.3 To Improve Our Services:

  • Analyze website usage

  • Enhance client experience

3. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

3.1 With Service Providers:

  • To third-party providers assisting in billing, scheduling, or communications, all chosen with your information security as our top priority

3.2 As Required by Law:

  • To comply with legal obligations, such as court orders or regulatory requirements

3.3 With Your Consent:

  • To share your information with other healthcare providers or entities when authorized by you

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Records are securely disposed of when no longer needed.

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission or storage system can be guaranteed as completely secure.

6. Your Rights

Under PIPA, you have the right to:

  • Access your personal information held by us

  • Request corrections to your personal information

  • Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual obligations)

To exercise these rights, please contact us using the information below, or available on our Contact page.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Willow Bark Wellness Inc
New Westminster, BC
778-847-7552
info@willowbarkwellness.com